![]() Less formal communication channels, such as Slack and WhatsApp, have also created opportunities for remote teams to build connections through shared interests, added Thurlow. The ability to engage coworkers in a way that feels more controlled and comfortable creates an environment that is more inclusive, and helps foster a sense of belonging.” “Workplace interactions can cause a sense of social anxiety for many workers. Remote messaging apps can also benefit neurodivergent employees and those who suffer from mental health issues, said Shayla Thurlow, VP of people and talent acquisition at career website The Muse, based in New York. “From text messages to message boards, from Zoom conversations to in-office communication, all of these help include more people from within a team.” However, while these third-party communication tools have been the go-to for remote teams during lockdowns and stay-at-home orders, a gradual return to the office may mean employers have to rethink the software they use - and whether work-related messaging should be more regulated.ĭifferent modes of communication can boost workplace inclusion, said Grace Lordan, associate professor in behavioral science at the London School of Economics. “In comparison to seating plans, these tools are more fluid - you can choose who to include in your Slack or WhatsApp channel,” said Bloom. This software can also be non-hierarchical in how it's implemented: in theory, anyone can join the group chat with the boss. “These tools have helped to efficiently replicate work-type conversations, such as discussions around projects, managers, customers and clients,” explained Nicholas Bloom, professor of economics at Stanford University. Often, these apps and programs have served companies well. In many cases, companies have relied on external software to facilitate day-to-day communications as employees were forced away from the office. A quick glance over a workmate’s computer made way for a Slack DM. Morning meetings were substituted for Zoom calls. Watercooler chats were replaced with WhatsApp groups. As teams went remote at the beginning of the pandemic, a wide suite of communication tools were used to prop up work culture.
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